Qualifying orders over $95 (i.e: order total before taxes must be $95 or more) will receive Free Ground Shipping - this applies to all provinces except North West Territories, Nunavut and Yukon.

Orders under $95 have a flat rate shipping fee of $14.95 - this applies to all provinces except North West Territories, Nunavut and Yukon.

Exceptions apply for rural & remote areas of Canada (Low population density areas and areas with a zero in the second position of the postal code. For example postal code J0M 1A1 is considered rural/remote). We will contact you if this applies.

All orders are shipped by Ground service or least expensive method as determined by Canadian Safety Supplies. You also have the option of making arrangements with our customer service team to pick up your order from our warehouse or use your own shipping account.

Shipments that require special delivery handling, i.e. tailgate service, delivery appointment, etc are not included and will be charged accordingly.

Exceptions:
Oversize/heavy products: subject to a Flat Rate of $20. Items will be identified in their description when and if a flat rate fee will be charged.
Fire Extinguishers: Special Handling requirements due to Compressed Gas, subject to $35 Flat Rate Shipping.
Rural & remote areas of Canada. Subject to a Flat Shipping Rate. To see if you are part of a rural or remote area, please click HERE

Shipping Protection Policy

1. Non-Refundable Service

The fee for Shipping Protection is a non-refundable service charge.

• Before Shipping: If you cancel your order before it has been fulfilled and dispatched, the protection fee will be refunded in full.

• After Shipping: Once your order has left our warehouse, the service is considered "rendered." Because the package is now actively protected during transit, the fee cannot be refunded, even if the underlying order is returned for a refund.

2. Scope of Coverage

Our Shipping Protection is designed to guarantee the successful delivery of your items. It covers the following scenarios:

• Damage: Items that arrive broken or unusable due to transit handling.

• Loss: Packages that are officially lost by the carrier or remain "stuck" in transit without an update for more than 15 business days.

• Theft: Packages marked as "delivered" but stolen from your property (Porch Piracy).

3. Exclusions: Shipment Speed

Please note that Shipping Protection does not cover carrier delays. While we guarantee that your package will arrive, we cannot guarantee when it will arrive. The protection fee does not apply to:

• Packages that arrive later than the carrier's estimated delivery date.

• Delays caused by weather, or seasonal carrier volume.

• "Late" deliveries where the package eventually arrives in good condition.

Stolen Package Policy

Reporting a Missing Package

If you believe your package was stolen after a successful delivery, you must notify us within 48 hours. To proceed with a claim, the following steps are required:

• File a Police Report: Contact your local non-emergency police department to file a report for "theft of mail/property."
• Provide the Report Number: Send the police report number and the name of the officer/department to websales@canadiansafetysupplies.com.

Upon receipt of a valid police report number, we will review the case. Resolutions will be handled on a case-by-case basis and may include:

• One-Time Replacement: A replacement order may be issued at our discretion. All replacements will be shipped with Signature Required at the customer's expense to ensure safe arrival.
• Discounted Re-order: If a full replacement is not possible, we may offer a one-time discount code to help cover the cost of a replacement order.
• No Refunds: Please note that we do not issue monetary refunds for items stolen from a delivery site after a confirmed successful delivery by the carrier.

Undeliverable/unclaimed Packages

Occasionally, packages are returned to us as undeliverable/unclaimed. We'll issue a refund (less shipping/handling charges).

Changes to our shipping rates may occur without notice.