Canadian Safety Supplies is a Canadian distributor of first aid and safety supplies for homes, workplaces, and organizations. We offer first aid kits, replacement supplies, AEDs, and other safety products, and our team is available to help when you need assistance choosing.

Email websales@canadiansafetysupplies.com or call 1-866-534-0555. You can also reach our local number at 450-978-8666.

Yes. Tell us what you need, where the products will be used, and any specific requirements you have. For questions about an existing product, include its name, model, or product number so our team can help more efficiently.

Please email websales@canadiansafetysupplies.com or call 1-866-534-0555. Tell us which page you were using and what prevented you from continuing so we can assist.

On some phones and iPads, the checkout button may not display correctly. Please try a different browser and re-enter the items in your cart. If the issue continues, contact us and tell us which device and browser you are using.

Please include your order number, the name or email address used to place the order, and a brief description of your question. If your question concerns a particular item, include its name or product number.

Contact us as soon as possible with your order number and the change you would like to make. Our team will check the order's status and confirm what is possible.

At this time, we ship within Canada only.

Our current general delivery estimate is 5–7 business days. Timing depends on your location and order details. Please refer to your confirmation email for delivery information, and contact us before ordering if you have a specific deadline.

We work with major shipping carriers and local courier partners. The carrier used may vary depending on the shipment and destination.

Pickup is available at 2105 Boulevard Dagenais Ouest, Laval, Quebec H7L 5W9. Pickup orders are usually ready within 2–4 days. Please confirm that your order is ready before travelling to collect it.

Contact us with your order number so we can help review the delivery information. If you have received tracking details, include those with your message.

Contact us with your order number and a description of the issue. Photos of the item, packaging, and shipping label can help us understand what happened and advise you on the next steps.

Please email us with your order number, the item you would like to return, and the reason for the return. Our team will explain the return process before you send anything back.

Start with our Provincial First Aid Kits page to browse options for your province or territory. If you need help comparing kits, tell us where your workplace is located, how many workers the kit will serve, and the type of work being performed.

Yes. Our Provincial First Aid Kits page lets you browse kits by province or territory, so it's easier to find options that apply to your location.

Our range includes Type 1 Personal, Type 2 Basic, and Type 3 Intermediate kits. The right choice depends on your workplace and the requirements that apply to it. Contact us if you need help comparing the available options.

Yes. We offer refill options and individual replacement supplies for a range of workplace first aid kits. Use the refill or reorder page that matches your kit to find the relevant items.

Yes. Our reorder pages are designed to help you replace individual supplies that have been used or have expired, without necessarily purchasing a whole new kit.

Check your kit's label, type, size, and product number, then use the corresponding reorder page. If you are unsure, send us those details or a photo of the label so we can help identify the right supplies.

Yes. Selected kit reorder pages include an option to purchase a complete refill as well as individual replacement items. Check the page for your specific kit to see the available options.

Contact us with the kit's name, product number, and any details shown on its label. We can help identify replacement supplies and compare the available refill options.

Customization is available for selected products. Contact us with the item you are interested in, the quantity required, and your logo or personalization request, and our team will confirm the available options.

Yes. Our AED Trade-In Program lets you request a credit toward a new AED when you trade in an eligible older unit. An AED Specialist will review your equipment and confirm the available offer.

You may receive up to $400 toward a new AED. The amount depends on your current unit and the replacement model you choose, and an AED Specialist confirms it before you place your order.

Our program accepts eligible units from major AED brands, including Cardiac Science, HeartSine, Philips, Physio-Control, and ZOLL. Submit your model details so our team can confirm eligibility.

No. An eligible trade-in can be put toward a new AED we carry from a different brand, and our specialist can help you compare replacement options.

Please provide the AED brand, model, serial number, approximate year purchased, quantity being traded in, and the new AED you are considering. You can submit these details through the AED Trade-In Program page.

The serial number is typically on a label on the back or underside of the unit, though its location varies by model. If you cannot find it, contact us with your AED's brand and model for help.

Contact us with the model, serial number, and a description of its condition. Non-working units require individual review, and a reduced credit may be available in some cases.

Yes. Include the quantity and unit details in your request so our specialist can prepare a quote covering all the equipment you would like to trade in.

No. Trade-in credits are arranged directly with an AED Specialist and applied to your invoice rather than through standard online checkout.

Your specialist will confirm the return instructions and arrange a prepaid return label. The old unit must be shipped back within 30 days of receiving your new AED, and proof of shipment is required.

An AED Specialist usually replies within 1–2 business days with your proposed credit and next steps.

Your AED Specialist will confirm whether the trade-in offer can be combined with any promotion available at the time of your order.

Our welcome offer gives first-time customers 10% off eligible full-priced merchandise with code CSSWELCOME10. It can be used once per customer and is subject to the exclusions and conditions on our Offer Terms page.

Check the offer's eligibility requirements, exclusions, and any expiry date. Our general discount exclusions include AEDs, Prestan manikins, training products, gift cards, shipping, taxes, and prior purchases, and specific promotions may have additional conditions.

Only one discount code can be used per order, unless a promotion states otherwise.

No. Discount codes can't be applied once an order has been placed, so please enter your code at checkout before completing your purchase.

Yes. We offer first aid and safety product fundraising for groups such as schools, churches, sports clubs, and scouts or cadet groups. Contact cindy@canadiansafetysupplies.com to discuss your campaign, or visit our Fundraising page.

We offer door-to-door, event, and brochure fundraising programs. The best fit depends on how your group plans to sell and distribute the products.

Your group uses brochures and order forms to collect customer orders and payments, then submits a combined group order to us. Once the order arrives, your group distributes the products to its customers. Contact us for current program details before launching your campaign.

The brochure program has a $500 minimum order. Please confirm the current program conditions with our fundraising team before starting.

Fundraising orders are usually picked, packed, and shipped within 1–2 weeks of receiving payment. Please confirm timing with our team when planning your event or campaign.

Qualifying schools may be approved to receive products and be invoiced afterward when they provide an official purchase order. This arrangement requires approval from our team.

Yes. Funds raised through first aid kit sales can be put toward an AED purchase. Contact our fundraising team for current details.

Selected fundraising items, including drawstring bags, can be personalized with your organization's logo or text. Minimum quantities apply to customized drawstring bags, so contact us to discuss your campaign and requirements.